Refund policy

Cancellation, Refund, and Exchange Policy


At Affinity, we aim to ensure you have a seamless and satisfying shopping experience. Please carefully review our policy regarding cancellations, refunds, and exchanges before placing your order.  


Order Cancellations

Orders, once placed, cannot be cancelled. Please double-check your cart and details before completing the purchase.  


Exchanges

We offer exchanges only in case of damaged or defective products. To request an exchange:  

1. Inspect your order immediately upon delivery.  

2. Ensure you record a proper unpacking video of the shipment, as it is mandatory for processing damage claims.  

3. Contact us within 24 hours of delivery via email at affinity.co11@gmail.com with the unpacking video as proof.  

4. Once your claim is verified and approved, you can exchange the product for the same item or another item of equal value (subject to availability).  

Refunds

  • Refunds are not available.

  • We do not provide refunds on any purchases, including sale items or gift cards. 


Damaged or Defective Items

We take utmost care in packaging your orders. However, if you receive a damaged or incorrect item:  

1. Record a clear unpacking video as proof.  

2. Contact us within 24 hours of delivery at affinity.co11@gmail.com to report the issue.  

3. Claims without an unpacking video will not be entertained.  


Sale Items and Gift Cards

  •  Items purchased during a sale or with promotional discounts are not eligible for returns or exchanges. 

  • Gift cards are non-refundable and non-returnable. 




If you have any questions or need further assistance, feel free to reach out to us at *affinity.co11@gmail.com*. We’re here to help!